Why is there no tutorial on how to use this software?
Posted: Fri Mar 06, 2009 3:19 am
It seems like many of the questions on the forums are in regards as to how to use the software that interfaces with the S300 module. I think all of these questions are legitimate for at least two reasons.
1. Each of us paid a substantial amount more for this product than the competitor pricing. Granted, more can be accomplished with this product; however, that doesn't do us much good if most of us don't know how to use it.
2. It makes the owner of the product feel like the value is not there when there are no instructions on how to use the software that controls the product he/she has just purchased. I realize that the following site exists http://hondata.com/stech.html however, I'm not certain it is as user friendly as the writer intended it to be. As I read through it, I get the feeling that the author wrote the material with a number of assumptions regarding the common stock of tuning knowledge among his readers. Sorry to disappoint; however, it is not as clear as the author may have anticipated. For example, I'm not really sure what this means, "It is important to set the base ignition timing is a repeatable way before the ignition timing is altered" (http://hondata.com/techtuning.html). That sentence is really not clear; and if it is, then how is the instruction accomplished? How am I as the user/customer to go about using the propriatory software to accomplish that directive? This is just one example of how difficult the product is to navigate for the consumer. Here is another example: "There are many strategies when tuning ignition timing, but one which works on a near-standard engine is to simply advance or retard the whole ignition table 2 degrees and perform a dyno run" (http://hondata.com/techtuning.html). I understand what it means to advance or retard the whole ignition timing, but how do I go about doing that within the software? That is certainly not clear. So, the result is, that I as the consumer come away frustrated; feeling that I am resigned to allowing only those who tune for a living (generally) to understand how the product I paid for is operated. That simply isn't good enough for me. A tutorial is in order. As poor as some of Microsoft's software is, they've managed to include a tutorial.
A number of individuals might argue that the average consumer should not be adjusting a majority of the commands within the software anyway and therefore, it is not necessary for there to be a tutorial. Well, that is the same as telling someone what and what not to do with their own property. For example, "I'm sorry sir, you have no landscaping experience so the bulldozer that you just bought from me purposefully does not come with an instruction/user manual." Doesn't make sense does it. In the end, if a customer buys a product, utimately it should be the customer's decision as to whether or not he/she decides to operate/use the product personally. Admittedly, it is the case that one could just navigate around the software and change settings; however, I would submit that one is more likely to do that out of frustration in hopes that they'll figure it out than to just leave it alone if a tutorial/manual is not available. Of course this implies a great risk, so, once again, tutorial please.
In conclusion, the logical reasons for requesting a tutorial are numerous. Here, I have named just a few. The customer should be encouraged to enjoy the full value of the product purchased. The manufacturer should also be participatory in this encouragement. The vulnerability for damage to a build is readily available with or without a tutorial, so why not create the tutorial to minimized errors from lack of understanding. [/b]
1. Each of us paid a substantial amount more for this product than the competitor pricing. Granted, more can be accomplished with this product; however, that doesn't do us much good if most of us don't know how to use it.
2. It makes the owner of the product feel like the value is not there when there are no instructions on how to use the software that controls the product he/she has just purchased. I realize that the following site exists http://hondata.com/stech.html however, I'm not certain it is as user friendly as the writer intended it to be. As I read through it, I get the feeling that the author wrote the material with a number of assumptions regarding the common stock of tuning knowledge among his readers. Sorry to disappoint; however, it is not as clear as the author may have anticipated. For example, I'm not really sure what this means, "It is important to set the base ignition timing is a repeatable way before the ignition timing is altered" (http://hondata.com/techtuning.html). That sentence is really not clear; and if it is, then how is the instruction accomplished? How am I as the user/customer to go about using the propriatory software to accomplish that directive? This is just one example of how difficult the product is to navigate for the consumer. Here is another example: "There are many strategies when tuning ignition timing, but one which works on a near-standard engine is to simply advance or retard the whole ignition table 2 degrees and perform a dyno run" (http://hondata.com/techtuning.html). I understand what it means to advance or retard the whole ignition timing, but how do I go about doing that within the software? That is certainly not clear. So, the result is, that I as the consumer come away frustrated; feeling that I am resigned to allowing only those who tune for a living (generally) to understand how the product I paid for is operated. That simply isn't good enough for me. A tutorial is in order. As poor as some of Microsoft's software is, they've managed to include a tutorial.
A number of individuals might argue that the average consumer should not be adjusting a majority of the commands within the software anyway and therefore, it is not necessary for there to be a tutorial. Well, that is the same as telling someone what and what not to do with their own property. For example, "I'm sorry sir, you have no landscaping experience so the bulldozer that you just bought from me purposefully does not come with an instruction/user manual." Doesn't make sense does it. In the end, if a customer buys a product, utimately it should be the customer's decision as to whether or not he/she decides to operate/use the product personally. Admittedly, it is the case that one could just navigate around the software and change settings; however, I would submit that one is more likely to do that out of frustration in hopes that they'll figure it out than to just leave it alone if a tutorial/manual is not available. Of course this implies a great risk, so, once again, tutorial please.
In conclusion, the logical reasons for requesting a tutorial are numerous. Here, I have named just a few. The customer should be encouraged to enjoy the full value of the product purchased. The manufacturer should also be participatory in this encouragement. The vulnerability for damage to a build is readily available with or without a tutorial, so why not create the tutorial to minimized errors from lack of understanding. [/b]