Kpro password issue

[Genchi]

Hello, I had an issue with my kpro that asked me for a password to upload the map, I was checking my map and my map sensor was having a bad reading, I changed another map sensor and it kept reading me with fluctuations, I decided to delete the map in the delete option ecu (clear security) everything went very well until the moment I tried to upload the map, it asked me for a password when I had not given it a password. Well, it turns out that I have my data in the kpro and I decided to reset my password, they sent me a code by email, I enter it, I reset my password, everything is fine, the password I entered does not accept it, it tells me that it is incorrect, so I try again and leave the lines blank passwords so I can delete the password, and it still asks me for a password, any solution? now my car won't start or get password

[Genchi]

It is registered with my data and my email, I receive the reset code, I reset the password and when I go to upload my map it asks me for a password again, am I doing something wrong? Do I have to do something to get the kpro to read the password reset?

[Spunkster]

What is the serial number that is on the K-Pro board inside the ECU?

[Genchi]

11986

[Spunkster]

With everything plugged in and the ignition in the on position, go to the Help menu and click on “send feedback”. Include a detailed description of the issue.

[Genchi]

I already sent it, they responded to me with the steps to reset password

[Spunkster]

Send an email to supprt <at> hoonata.com with the following and I will issue an RMA and give you further
instructions:

Name:
Address:
Phone:
Email:
Serial#:
Description of problem:

Include a link to this thread

[Genchi]

What should I put in the address? I am from Panama but I have a locker in Miami, do I enter the address of my locker?

[Spunkster]

You must put the shipping address in Panama.

[Genchi]

What would the shipping address be for?

[Spunkster]

To ship back to you. It can only ship to the billing address on the credit card.