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KPro4 - No USB connection, No Bluetooth, No output

Posted: Fri Aug 06, 2021 11:54 am
by eprods2000
Having an interesting issue again which seemed to have disappeared for a while.

Kpro4 S/N 43715
Kmanager 4.4.6.0

problems are this:
1) Green light is on, red transfer light is flashing - regardless of whether USB is connected or not
2) bluetooth is not found - can't connect Hondata app
3) USB cable is not connecting to Kmanager - I can't upload or download
4) Can output is not going to my dash

when i came back from Thompson speed way there was no issue at all. everything working fine, but when i got the new engine put in, hooked everything back up.

I'm at a loss and not sure what's up. i've disconnected all the cables, cycled the Ecu without any of the outputs attached.

strange things are afoot. Getting nervous as the Runoffs are only 6 weeks out and i'm having this issue.

Re: KPro4 - No USB connection, No Bluetooth, No output

Posted: Fri Aug 06, 2021 1:10 pm
by Spunkster
IT sounds like there may be a wiring issue since the engine was pulled out. I would try the ECU in a known working vehicle.

Re: KPro4 - No USB connection, No Bluetooth, No output

Posted: Fri Aug 06, 2021 1:41 pm
by eprods2000
wiring is correct - engine starts and runs. the piece that is weird is that the USB will not connect to the laptop.

Re: KPro4 - No USB connection, No Bluetooth, No output

Posted: Fri Aug 06, 2021 1:49 pm
by Spunkster
Download the most recent version of software at: http://www.hondata.com/forum/viewtopic.php?f=12&t=24496

Re: KPro4 - No USB connection, No Bluetooth, No output

Posted: Fri Aug 06, 2021 2:03 pm
by eprods2000
I just pulled 4.4.9.0 and loaded it. Still not connecting to the ECU. Drivers installed (confirmed in lower left), tried multiple USB cables.

Re: KPro4 - No USB connection, No Bluetooth, No output

Posted: Fri Aug 06, 2021 3:28 pm
by Spunkster
Completely unplug the ECU and USB, and then only connect the USB and see if it connects via USB and shows online.

Re: KPro4 - No USB connection, No Bluetooth, No output

Posted: Fri Aug 06, 2021 3:43 pm
by eprods2000
disconnected everything, brought it over to the bench, hooked the USB up and still not connecting. KManager still shows offline

Re: KPro4 - No USB connection, No Bluetooth, No output

Posted: Fri Aug 06, 2021 4:10 pm
by Spunkster
Send an email to support<at>hondata.com with the following and I will issue an RMA and give you further
instructions:

Name:
Address:
Phone:
Email:
Serial#:
Description of problem:

include a link to this thread

Re: KPro4 - No USB connection, No Bluetooth, No output

Posted: Mon Aug 09, 2021 4:57 am
by onslack
eprods2000 wrote: Fri Aug 06, 2021 11:54 am Having an interesting issue again which seemed to have disappeared for a while.

Kpro4 S/N 43715
Kmanager 4.4.6.0

problems are this:
1) Green light is on, red transfer light is flashing - regardless of whether USB is connected or not
2) bluetooth is not found - can't connect Hondata app
3) USB cable is not connecting to Kmanager - I can't upload or download
4) Can output is not going to my dash
Just a quick question really as I can't help with your issue

But what dash are you using ? As I'm having issues with my can output as well