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Driver installed but remains offline

Posted: Mon Jul 05, 2021 9:11 am
by K20 Ring Racer
Dear Hondata,

sorry to upload this topic, but I'm not sure what to do anymore.
I'm having some issues with my Kpro.

I have bought the krpo second hand and was working fine. Since yesterday I cannot seem to connect KPRO to my laptop.
the driver is installed but Kmanager remains offline.
The car is running good, think I still have the "tune" online, no fault code on the dash, or any other issues.
the laptop no gives the notification that the usb is not recognized..

Tried a new cable.
tried a different laptop
software is up to date.

As i search the forums, i can only seem to find 2 possible issues
a fault in the kpro itself, loose contact or broken.
or some software issues.

would be great if somebody could tell me what to do next to make sure it's the ECU and not the software.
or some other solution.
i didn't check the ECU yet, as i am afraid of doing more damage if i disconnect the ecu.
because its my only ECU, a non-driving car is not an option...

as i live in Holland im not sure where i can go with this issue.


see a picture of the Kpro attached.

again sorry for posting an new topic
but i dont know what to do anymore.

With Kind Regards

https://imgshare.io/image/20210223-182311.p5GPYc
  • Image

Re: Driver installed but remains offline

Posted: Tue Jul 06, 2021 9:53 am
by Spunkster
What is the serial number that is on the K-Pro board inside the ECU?

From Help, About, what is the version of software you are using?

Re: Driver installed but remains offline

Posted: Wed Jul 07, 2021 12:42 pm
by K20 Ring Racer
Sorry for the late reply.

ill get back to you tomorrow.
I have to travel to check it.


Thanx in advance

KR

Re: Driver installed but remains offline

Posted: Thu Jul 08, 2021 4:22 am
by K20 Ring Racer
Dear Spunkster,

see the pictures down below.

https://ibb.co/8n3wC23
Image

https://ibb.co/Fmrz8h6
Image

I also checked the Software of the Kmanager:
4.4.6.0 Tuesday 11 march 2021

Hope somebody can help me further.

thanx in advance again.

KR Rein

Re: Driver installed but remains offline

Posted: Thu Jul 08, 2021 4:24 am
by K20 Ring Racer
I think you are still missing the number that you are searching for.

i will make a picture of the number tonight +- 6 hours from now.

Appologies.

KR Rein

Re: Driver installed but remains offline

Posted: Thu Jul 08, 2021 9:14 am
by K20 Ring Racer
Hello there,

see the pictures below.

Image

https://ibb.co/Drz9VTJ

hoping and waiting on your response.

KR

Re: Driver installed but remains offline

Posted: Thu Jul 08, 2021 9:33 am
by Spunkster
When you plug in the USB, what does it show up as in the Windows device manager?

Re: Driver installed but remains offline

Posted: Fri Jul 09, 2021 12:13 am
by K20 Ring Racer
As a "unknown" device
which the driver cannot be installed.

this is not the exact tekst it shows, but something like this.

the laptop does make the sound when you plug the usb in, but it doesn't recognize the device.
wich is strange because it did before...

On sunday im able to give you to word by word tekst the laptop says when i plug the usb in.

hope you can help like this however, thank you for the effort at least.

Re: Driver installed but remains offline

Posted: Fri Jul 09, 2021 12:00 pm
by Spunkster
It sounds like the K-Pro is damaged. The only option at this point would be to upgrade to the version 4.

Details on upgrading can be found at: https://www.hondata.com/downloads/kpro4 ... e_form.pdf

Re: Driver installed but remains offline

Posted: Mon Jul 12, 2021 9:51 am
by K20 Ring Racer
f*ck, just what i was afraid of.
1 last question, which I think I know the answer off.
Is the original tune now back on the car? or is it my "last save" that is active now?


thank you for all the help

KR Rein

Re: Driver installed but remains offline

Posted: Mon Jul 12, 2021 12:48 pm
by Spunkster
Whatever was last uploaded will be on the ECU.