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USB driver not installed
Posted: Mon Jun 24, 2013 12:05 pm
by radja
Just baught a kpro.
When I open k manager it keeps saying usb driver not installed.
I did the manual usb driver install and I see "hondata kpro ecu" in device manager. But it doesn't connect in kmanager.
Is my kpro bad?
Help.
Re: USB driver not installed
Posted: Mon Jun 24, 2013 12:36 pm
by Spunkster
What is the K-Pro serial number?
Re: USB driver not installed
Posted: Mon Jun 24, 2013 12:44 pm
by radja
E-B 94v-0
0309
Kprog rev13d
Serial # 05009242
Re: USB driver not installed
Posted: Mon Jun 24, 2013 1:42 pm
by Spunkster
From Help, About, what version of Kmanager are you using?
Re: USB driver not installed
Posted: Mon Jun 24, 2013 2:14 pm
by radja
kmanager : 3.2.5.0
Re: USB driver not installed
Posted: Mon Jun 24, 2013 2:47 pm
by Spunkster
What is the ECU serial number?
Re: USB driver not installed
Posted: Mon Jun 24, 2013 3:11 pm
by radja
37820-PRB-A08
2068-801-583
Re: USB driver not installed
Posted: Mon Jun 24, 2013 3:32 pm
by Spunkster
What vehicle is this being used in?
Re: USB driver not installed
Posted: Mon Jun 24, 2013 3:38 pm
by radja
05 RSX type S.
Re: USB driver not installed
Posted: Mon Jun 24, 2013 3:55 pm
by Spunkster
What does it show up as in the Windows device manager when you plug in the USB to the K-Pro?
Re: USB driver not installed
Posted: Mon Jun 24, 2013 4:14 pm
by radja
Initialy it gets detected as a usb to serial. After a manual install of the driver it shows up as "hondata k-series ecu"
I tried it on another laptop with windowsXP there I can't install the driver manualy. It doesn't find the driver for the device.
Re: USB driver not installed
Posted: Mon Jun 24, 2013 4:22 pm
by Spunkster
Send and email to support <at> hondata.com with the following and I will issue an RMA and give you further
instructions (include a link to this thread):
Name:
Address:
Phone:
Email:
Serial#:
Description of problem:
Re: USB driver not installed
Posted: Mon Jun 24, 2013 4:44 pm
by radja
Email send.
Does it have to be send in for repair?
Re: USB driver not installed
Posted: Tue Jun 25, 2013 9:45 am
by Spunkster
Yes it will have to be sent in. Follow the instructions that were sent to you.