Hondata K-pro "upload failed, erase failed"

[lemmiwinks]

So I purchased a DC5 PND ECU with a brand new K-pro fitted. When I try to upload a calibration or erase, i get a "upload / erase failed" error.

The software detects the ECU and says "online, and ignition on" at the bottom of the screen. But I just can't erase or upload.

Software is up to date.

Any help would be great!

[Spunkster]

Where did you purchase this from and what is the serial number?

[lemmiwinks]

Purchased privately. Not sure where it was installed. Will get serial no. Once I get home.

[lemmiwinks]

Serial number of ecu is 37820-pnd-a06 2062-602400. Also has some other numbers written on the ecu case: 590-59317

[Spunkster]

Please email a picture of the inside of the ECU to support <at> hondata.com.

[lemmiwinks]

Please email a picture of the inside of the ECU to support <at> hondata.com.

email sent.