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Re: Kpro4 Bluetooth
Posted: Thu Jul 30, 2020 10:43 am
by Bmatt2020
Any other suggestions?
Re: Kpro4 Bluetooth
Posted: Thu Jul 30, 2020 11:35 am
by Spunkster
Are you datalogging via the laptop and a mobile app at the same time?
Re: Kpro4 Bluetooth
Posted: Thu Jul 30, 2020 11:42 am
by Bmatt2020
I've done a couple of different things. I've started off with the mobile app until it freezes, then, while frozen, I plugged my laptop in. I'll hit the datalog button and all data is frozen, showing the same data as the app. I've also driven around data-logging without the app via laptop only, and it will still freeze. I don't know how often it freezes via laptop only as I don't generally drive around with my laptop as often as I would with just the app.
Re: Kpro4 Bluetooth
Posted: Thu Jul 30, 2020 1:06 pm
by Spunkster
Most likely you are getting some kind of interference from the ignition system that is causing the data output to lock up.
Re: Kpro4 Bluetooth
Posted: Thu Jul 30, 2020 1:13 pm
by Bmatt2020
Is there anything about the ignition system I could change or a way to further troubleshoot? Ex. swap coils etc.
Re: Kpro4 Bluetooth
Posted: Thu Jul 30, 2020 1:26 pm
by Spunkster
Check your spark plugs to see their condition and possibly replace them.
Re: Kpro4 Bluetooth
Posted: Thu Jul 30, 2020 1:49 pm
by Bmatt2020
They’re brand new 2669’s. I’ve also had this problem when I was N/A on 6994’s.
Re: Kpro4 Bluetooth
Posted: Thu Aug 06, 2020 5:21 pm
by Bmatt2020
I’ve replaced the spark plugs with a new set and it’s still doing the same thing. Any other suggestions?
Re: Kpro4 Bluetooth
Posted: Fri Aug 07, 2020 9:14 am
by Spunkster
IF you disable Bluetooth and datalog via USB on the laptop, does it freeze?
Re: Kpro4 Bluetooth
Posted: Mon Aug 10, 2020 2:49 pm
by Bmatt2020
It does not freeze if I disable Bluetooth and data log via laptop only.
Re: Kpro4 Bluetooth
Posted: Mon Aug 10, 2020 3:11 pm
by Spunkster
send and email to support <at> Hondata.com with the following and I will issue an RMA and give you further
instructions:
Name:
Address:
Phone:
Email:
Serial#:
Description of problem:
include a link to this thread.