cant upload map

[k24_chris]

I did that already and sent a email to hondata. I just want to send it back to find out is the kpro ain't damage. Cuz it never worked since hondata sent it to me

[k24_chris]

I post it again
I purchased it oct 31 2016 from phearable.net
ecu# 37820-pnf-a12
kpro 4# 44406
software#4.3.2.0
I cant upload my map. (upload failed)
I cant erase ecu (security failed)

[Spunkster]

We have not received an email with the requested info

support <at> hondata.com

[windspot]

Open the lid and look at the board itself.

the serial number is 05000947

[Spunkster]

Since it has been a year, what is the version of software you are using from Help, About?