Kmanager issues

scholesy · Post by **scholesy** » Thu Jan 27, 2011 3:01 pm

Hi, I am new to the world of hondata, I am getting myself a Kpro in the next couple of weeks and downloaded the software tonight to see what options there were etc.

Problem is upon installing and then clicking the icon I instantly get a "kmanager has stopped working" message

I was hoping someone could shed some light on this, I tried a search but to no avail

I am running vista 64bit, and turned off all my antivirus before installing and running the software as I was told this causes conflicts sometimes.
If there is anything else I can tell you that will help get to the bottom of this, let me know and I will get it for you

Post by **Spunkster** » Thu Jan 27, 2011 3:23 pm

If you have AVG antivirus uninstall it completely.

scholesy · Post by **scholesy** » Thu Jan 27, 2011 3:24 pm

Edit:

Just uninstalled and restarted, no difference here

Post by **Spunkster** » Thu Jan 27, 2011 3:38 pm

With AVG uninstalled you now must reinstall the Hondata software.

scholesy · Post by **scholesy** » Thu Jan 27, 2011 3:39 pm

Edit:
still the same crash here, any more suggestions?

Post by **Spunkster** » Thu Jan 27, 2011 4:02 pm

Make sure you have all the latest windows updates.

scholesy · Post by **scholesy** » Thu Jan 27, 2011 4:16 pm

still wont start
EDIT: I have tried the beta and the previous version now as well, just in case the beta had some form of compatibility issues with vista 64 bit

Post by **Spunkster** » Thu Jan 27, 2011 4:34 pm

what is the exact error message?

scholesy · Post by **scholesy** » Thu Jan 27, 2011 4:41 pm

K-series Ecu Manager has stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: KManager.exe
Application Version: 1.4.5.0
Application Timestamp: 00000000
Fault Module Name: KManager.exe
Fault Module Version: 1.4.5.0
Fault Module Timestamp: 00000000
Exception Code: c0000096
Exception Offset: 004010c0
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: 1d96
Additional Information 2: 9da46ea2b774d304f63e1b33e1688685
Additional Information 3: 2b5e
Additional Information 4: 95db0b2f0e5ce50789eebf7d59f13193

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Post by **Spunkster** » Thu Jan 27, 2011 5:05 pm

Will it allow you to run any of our other software?

scholesy · Post by **scholesy** » Thu Jan 27, 2011 5:16 pm

One step ahead of you there, tried Flashpro manager too and just the same problem with that

Post by **Spunkster** » Thu Jan 27, 2011 5:20 pm

This sounds like an issue on your laptop. I would recommend contacting the manufacturer of the laptop or microsoft.

scholesy · Post by **scholesy** » Thu Jan 27, 2011 5:28 pm

it is a desktop, but yes I understand, I can't think what is wrong with it, I built the rig myself, thanks for trying anyway, more than most big companies would do!