KPRO will NOT connect to ANY laptop

boostedk24teg · Post by **boostedk24teg** » Sat Apr 18, 2009 9:26 pm

I have been running kpro on my integra for about 6 months now...about 2 months ago i noticed when i was running my laptop in my car and datalogging that it would suddenly just stop datalogging on me, i would then have to unplug and plug back in the USB into my laptop and hit F10 to continute to datalog....went to the dyno a few weeks later and this problem continued to happy very frequently...tuner got very frustrated and would not even continue the tune...NOW my kpro will not connect to my laptop what so ever. When i plug USB into the laptop it says "found usb device-serial" instead of saying found Kmanager...the green light on ECU is lighting up as if it were connected, but Kmanager says "OFFLINE" in bottom left corner...i tried 4 different laptops and even my home PC with ecu out of car...i even tried a new cord...i have heard of several people having the datalogging problem but not to where it wont connect at all....any update/info on this problem would be great and much appreciated...thanks

Post by **Spunkster** » Mon Apr 20, 2009 9:53 am

In the WIndows device manager what does it show up as and what section of the device manager is it in?

boostedk24teg · Post by **boostedk24teg** » Mon Apr 20, 2009 11:48 am

it is showing up as "USB serial port (COM4)", under "Ports (COM & LPT)"

Manufacturer - FTDI

also says it is working properly

Post by **Spunkster** » Mon Apr 20, 2009 4:29 pm

Please call us for trouble shooting. You must have it in the car with the laptop up and running as well as the serial number from inside the ecu on the K-Pro board. If we find it necessary we will issue an RMA number and give you further instructions.

boostedk24teg · Post by **boostedk24teg** » Mon Apr 20, 2009 4:43 pm

Thank you, will be calling in the morning!