S300 V3 won’t connect or show up in windows/smanager

[Mrgeers]

My windows computer is not detecting my s300 chip. I’ve updated to the most recent version of smanager and updated drivers with a, known, good s300. I tested this by plugging in another s300 to the same computer. Also, I was able to start a car with the ecu. This setup has been sitting for 3 years with no usage. Is it possible that it needs to be flashed?

Please help.

[Spunkster]

What is the serial number that is on the s300 board inside the ECU?

From Help, About, what is the version of software you are using?

[Mrgeers]

SN: 52611
Smanager version: 2.8.3.0 build 3288

[Spunkster]

Are any lights coming on, on the s300 board when you plug in the USB, or turn the ignition to the on position?

[Mrgeers]

Yes.
There are 3 leds on the board. Two by the usb port and one in the upper right side. When I plug it in to the computer I get 2 green lights (upper right and bottom by the port). Then the bottom light turns off after a second or two. The upper right light stays on.

Now my good s300 chip does the same. However when the bottom light switches off, there is a flickering red light on the led right above it (the top one by the port).

I don’t have a car right now to test it on but there were solid green lights on when I plugged it into my friend’s car. If need be, I can get ahold of my friend again to test it.

I hope I’ve described this in a way that is easily understandable.
Please advise.

[Spunkster]

What happens if you plug in the s300 to the laptop without it connected to the ECU in any way?

[Mrgeers]

The previously stated happens when inside the ecu as well as outside the ecu. No change from removing the chip.

[Spunkster]

Send and email to support <at> hondata.com with the following and I will issue an RMA and give you further
instructions:

Name:
Address:
Phone:
Email:
Serial#:
Description of problem:

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