KPro V2 won't communicate

[churchracersja]

a specific description of the problem: KManager won't communicate with the ECU. Driver's are installed. Tried uninstalling and reinstalling drivers with no success. When testing the USB, I get the message, "The ECU USB information is incorrect (Recovery PID)". Attempted to update, but the update failed. Solid green LED on the KPro board when connected (red LED flashes for a split second when connected and immediately shuts off) and the USB shows up in my computer's device manager. I'm not sure what to try next or if the ECU or KPro board is in need of repair. Can you guys offer any advice?

[palateromp]

a specific description of the problem: KManager won't communicate with the ECU. Driver's are installed. Tried uninstallingmoto x3m and reinstalling drivers with no success. When testing the USB, I get the message, "The ECU USB information is incorrect (Recovery PID)". Attempted to update, but the update failed. Solid green LED on the KPro board when connected (red LED flashes for a split second when connected and immediately shuts off) and the USB shows up in my computer's device manager. I'm not sure what to try next or if the ECU or KPro board is in need of repair. Can you guys offer any advice?

It sounds like the K-pro is damaged

[Spunkster]

Send and email to support <at> hondata.com with the following and I will issue an RMA and give you further
instructions:

Name:
Address:
Phone:
Email:
Serial#:
Description of problem:

Include a link to this thread.

[churchracersja]

ok i will do that

[Sophian]

a specific description of the problem: KManager won't communicate with the ECU. Driver's are installed. Tried uninstalling and reinstalling drivers with no success. When testing the USB, I get the message, "The ECU USB information is incorrect (Recovery PID)". Attempted to update, but the update failed. Solid green LED on the KPro board when connected (slope game red LED flashes for a split second when connected and immediately shuts off) and the USB shows up in my computer's device manager. I'm not sure what to try next or if the ECU or KPro board is in need of repair. Can you guys offer any advice?

What is the typical turnaround time for receiving an RMA and getting the KPro board repaired or replaced?
Thank you!

[Spunkster]

Usually, 2-5 days once received.