USB device not recognized

s300 and SManager software questions & answers
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doghouse
Posts: 7
Joined: Sun Jul 14, 2013 7:50 pm

USB device not recognized

Post by doghouse »

Greetings I bought a used p28 ecu with a S300 v3 board. I only got it to connect once after about 3 days trial. The picture shows what I'm seeing when I insert the USB which causes the ecu to stay offline.
Any assistance is welcomed
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Spunkster
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Location: Hondata

Re: USB device not recognized

Post by Spunkster »

What is the serial number that is on the s300 board inside the ECU?

From Help, About, what is the version of software you are using?
doghouse
Posts: 7
Joined: Sun Jul 14, 2013 7:50 pm

Re: USB device not recognized

Post by doghouse »

2.8.1.0
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Spunkster
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Re: USB device not recognized

Post by Spunkster »

Post a picture showing the inside of the USB port.
doghouse
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Joined: Sun Jul 14, 2013 7:50 pm

Re: USB device not recognized

Post by doghouse »

When I leave work I will send the picture
doghouse
Posts: 7
Joined: Sun Jul 14, 2013 7:50 pm

Re: USB device not recognized

Post by doghouse »

Any other request let me know.
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doghouse
Posts: 7
Joined: Sun Jul 14, 2013 7:50 pm

Re: USB device not recognized

Post by doghouse »

Anyone can help?
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Spunkster
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Posts: 23878
Joined: Fri Sep 20, 2002 5:06 pm
Location: Hondata

Re: USB device not recognized

Post by Spunkster »

Send an email to support <at> hondata.com with the following and I will issue an RMA and give you further
instructions:

Name:
Address:
Phone:
Email:
Serial#:
Description of problem:

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doghouse
Posts: 7
Joined: Sun Jul 14, 2013 7:50 pm

Re: USB device not recognized

Post by doghouse »

Just did. Respect
doghouse
Posts: 7
Joined: Sun Jul 14, 2013 7:50 pm

Re: USB device not recognized

Post by doghouse »

Here wondering if the board or USB port is the issue. I am lost.
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