The fact it is trying to update the firmware indicates that the drivers are installed correctly and it is communicating.
Is it plugged into the vehicle when you are trying to update the firmware?
With everything plugged in and the ignition in the on position, go to the Help menu and click on “send feedback”. Include a detailed description of the issue.
Not responding
Re: Not responding
Fixed, it’s all of sudden started working. Must be a bug on the update or something. Thanks