Kpro v3 security password issue

[Myth2888]

I've bought a DC5R with Hondata kpro v3. recently just found out that the security password is enable and previous owner forgot the password.
i tried to retrieve lost password and the kmanager prompted " problem sending password" .
I also tried to got. Online - Tools - Erase ECU(clear security) clear security successful. And I switch the ignition off for few minutes .
When I on the ignition and try to load the new mapping, the kpro security is prompt a window asking me to type the password again after Erase ECU. Previous owner forgot the password. And I failed to retrieve password . The error window prompted problem sending password.
my kpro v3 detail as below:
Kpro v3 serial number: 13577
previous owner email : tuvtec@gmail.com

kindly help me on this issue.

thanks in advance.
David.

[Hondata]

Try retrieving the password now.

[Myth2888]

Dear Support,

same window prompt out saying PROBLEM SENDING PASSWORD.

Kindly Assist,
David

[Myth2888]

support,

Kindly assist on this issue.

thanks

[Hondata]

Well the security password is just that - designed that if someone steals the KPro it is hard to use the KPro afterwards. You'll need to send the KPro to us.

[Myth2888]

Dear sir,

Hondata, Inc.
2840 Columbia St
Torrance CA 90503
Phone 310-782-8278

is this the addres to send to? may i know what receiver name should i write?

kindly advise,

[Myth2888]

Sir,

Kindly advise.

Thanks

[Hondata]

Please email support@hondata.com with a link to this thread